FAQ

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Everything you need to know about the product and billing. Can't find the answer you're looking for? Please chat to our friendly team,
1. Is the silver you sell pure silver?
Yes, we ensure that the silver we offer is 925 sterling silver, which is among the highest quality silver used in jewelry making.
2. How do I take care of my silver jewelry to prevent it from tarnishing?
To maintain the shine of your silver, it is recommended to store it in a dry, enclosed space away from humidity. You can use special cloths designed for cleaning silver to remove any oxidation.
3. Is the Sultan Stone you offer natural?
Yes, we guarantee that all the Sultan Stones we sell are natural and sourced from reliable suppliers.
4. What are the spiritual benefits of Sultan Stone?
It is believed that Sultan Stone enhances creativity and positive thinking, helps calm the mind and body, and is considered a symbol of strength and authority.
5. Can you design custom jewelry using Sultan Stone?
Yes, we offer custom jewelry design services using Sultan Stone, where you can choose the design that suits your personal taste.
6. What is the best way to care for Sultan Stone?
It is recommended to clean Sultan Stone with a soft cloth dampened with warm water and mild soap. Avoid exposing it to harsh chemicals or high temperatures.
7. What payment methods are available in the store?
We offer several payment methods, including online payments using credit cards.
8. Do you offer delivery services?
Yes, we provide delivery services to all regions of the country, with fast and secure shipping options.
9. Can I return or exchange the product?
Unfortunately, we do not offer returns or exchanges after purchase. We recommend carefully reading the product description and contacting us if you have any questions before completing your purchase.
10. Does Zultanite change color?
Zultanite is known for its ability to change colors depending on the type of lighting. It appears in different colors under natural and artificial light, adding a touch of magic and mystery.
11. What are the colors of Zultanite?
Zultanite has the unique ability to change its color from emerald green in daylight, to shades of orange, pink, amber, or mauve under various artificial lights, and to yellowish-green under fluorescent light.
12. Is Zultanite a rare gemstone?
Zultanite is considered a rare natural gemstone. Its main characteristic is its exceptional clarity, which makes it highly valuable and particularly attractive.
13. Where is the original source of Zultanite?
It is mined from only one place in the world, located in the Ilbir Mountains of Turkey.
15. What is Zultanite used for?
Zultanite is used in crafting luxury jewelry such as rings, bracelets, necklaces, and earrings. Due to its color-changing property and rarity, it is often chosen as a unique gift for special occasions.